Welcome to Ottica (ottica-eg.com).
We value your trust and are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. About the Website

Ottica specializes in selling:

  • Watches

  • Optical products

  • Prescription lenses (custom-made)

2. Data We Collect

We collect the following data during ordering or registration:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Payment details (via secure systems)

  • Browser information and IP address to improve user experience

3. How We Use Your Data

Your information is used for:

  • Processing and tracking orders

  • Enhancing customer service and browsing experience

  • Sending promotional offers only with your consent

  • Complying with legal requirements

4. Data Protection

We use advanced technical and organizational measures to safeguard your data from:
✔ Loss
✔ Unauthorized access
✔ Modification or misuse

5. Data Sharing

Your information is shared only with:

  • Shipping companies

  • Secure payment gateways

  • Legal authorities if required

6. Cookies

We use cookies to enhance your experience on our website.
You may control cookie usage through your browser settings.

7. Your Rights

You have the right to:

  • Request modification or deletion of your personal data

  • Unsubscribe from marketing communications

  • Inquire about how your data is being used

8. Return & Cancellation Policy – Prescription Lenses

Since prescription lenses are custom-made medical products:

  • ❌ They cannot be exchanged or refunded once the package is opened

  • ✔ Exchange is only possible in case of:

    • Incorrect order

    • Product damage upon delivery (within 24 hours)

9. Return & Cancellation Policy – Watches and Non-Medical Products

You may return or exchange products within 14 days of receipt, provided that:

  • The item is in its original condition

  • Unused and undamaged

  • Includes all accessories and original packaging

10. Contact Us

📞 Mobile: 01007035690
📧 Email: ahmedelsalanty@ottica-eg.com
🌐 Website: https://ottica-eg.com

11. Policy Updates

This policy may be updated without prior notice.
By continuing to use the website, you agree to the updated version.