1. Service Coverage

  • We deliver to all governorates across Egypt.

  • Orders are shipped via trusted courier partners to ensure safe and fast delivery.

2. Delivery Timeframe

  • Orders are processed and dispatched within 1 – 2 business days after confirmation.

  • Estimated delivery time:

    • Mansoura City: 1 – 2 business days.

    • Cairo & Giza: 3 – 5 business days.

    • Other governorates: 3 – 7 business days.

3. Shipping Fees

  • Shipping fees vary depending on the destination and package weight.

  • Free or discounted shipping may be offered for orders above a certain value (announced on our website).

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number to follow your shipment until delivery.

5. Order Receipt

  • Customers must check the product condition upon delivery.

  • In case of any damage or wrong item, please contact customer support within 24 hours of receiving the order.

6. Additional Notes

  • Delivery may take longer during peak seasons or public holidays.

  • Ottica is not responsible for delays caused by the courier after the order has been dispatched.