Refund & Return Policy

1. Scope & Coverage

This policy applies to all purchases made through ottica-eg.com.
It covers sunglasses, eyeglasses, contact lenses, watches, and accessories.

2. Return & Refund Conditions

Returns are accepted within 14 days of delivery if the product is:
- Unused, undamaged, and in original condition.
- Accompanied by original packaging and accessories (box, tags, cases, etc.).
Refunds are issued via the original payment method, excluding any shipping fees.

3. Return Shipping

Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrectly shipped.
Items must be returned in proper packaging to avoid damage.

4. Non-Returnable Items

We do not accept returns for:

Customized or prescription items (e.g., medical lenses).
Clearance or heavily discounted products.
Contact lenses (for hygiene reasons).
Items showing signs of use, wear, or damage.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:
- Contact us within 3 days of delivery with clear photos.
- We will arrange a replacement or refund at no extra cost.

6. Order Cancellation Policy

Orders can be cancelled before they are shipped with no extra charges.
If the order has already been processed or shipped, it cannot be cancelled, but the return policy will apply after delivery.
To request cancellation, please contact our customer service team as soon as possible via email or phone.

7. Return Procedure

Contact customer support (email or contact form).
We will provide instructions, including return address and steps.
Refund will be processed after inspection of the returned item.

8. Refund Processing Time

Refunds are processed within 5–10 business days after receiving and inspecting the item.
Time may vary depending on your bank or payment provider.

9. Policy Updates

Ottica reserves the right to modify this policy at any time.
Customers will be notified of changes via our website or email.